We offer secure automated medical result reporting services for your practice.

 

THE PROCESS:

 

Upon discharge, your patients are given a practice-specific phone number and a unique code to access our automated system.

When the medical results come in, your staff calls our secure site, leaves the results and instructions for the patient.

The patient then calls our system and retrieves the results.

 

THE BENEFITS:

• You will be outsourcing this task with the knowledge that it will be completed, without fail, as long as the patient calls to get their results.
• The messages stay on the system until the patient listens to the results, or for two months (whichever is shorter).
• You control when you make the calls, and how long you stay on the phone giving the results.
• This process is 100% HIPAA compliant and affords four levels of security.
• Your clients will notice significantly improved customer service due to the fact that they are not waiting on the phone for a caregiver to become available, find the chart, read the results, explain the results, and give new instructions (if any). One University Medical Center practice noted that their Press Ganey patient satisfaction survey was significantly increased due to our service.
• You will significantly mitigate the labor costs associated with this task. Current clients estimate an 85% or more reduction in time required to complete this task.
• This process is more secure than postcards, much less expensive than postcard printing and postage combined, and meets all HIPAA requirements.